HOW DO YOU DELIVER MY ORDER?
We deliver your order by courier at a rate of £5.00 to the UK mainland. Orders outside the UK mainland (including the Isle of Man) may be subject to an increased delivery charge, increased delivery time or may be unable to be delivered. In cases where we are unable to deliver, or we do not receive payment for the additional delivery charge, your order will be cancelled and refunded. All Sports orders are free of charge for delivery. While Schoolwear carries the charge.
Sports Orders over £100 receive free next day delivery (Order must be received by 1 pm). However if you are purchasing with schoolwear these will be sent together as fast as possible (1-5 days). We endeavour to deliver as fast as possible, this may mean separate consignments will be sent.
If you select to pay for next day delivery and you also have uniform in the basket, it is possible that order will be sent in multiple deliveries.
Custom made orders e.g. URNU, Sports Xtra and more, can take up to 14 days delivery.
CAN I COLLECT MY ORDER FROM THE SHOP OR HAVE IT DELIVERED TO THE SCHOOL FOR ME TO COLLECT?
Yes, you can collect your order from the shop. Please check the appropriate box when you get to the check out if you'd like to collect the order from the shop. We will notify you when your order is ready to collect. Please do not come to collect before receiving this notification as your order may not be ready. If your uniform is supplied primarily by Joyell and you would like to collect it from there instead of our premises on Crwys Road, please let us know in the comments box prior to completing your order.
We currently offer the collect from school option to certain schools only. We generally make one delivery per week (typically on a Thurday or Friday) depending on the season. Please note that we can only deliver to the school orders which contain school uniform items only.
Important Note regarding collect from school orders: please provide the name of your child in the comments box prior to completing your order. This is simply to make the package easier for the school administration to distribute and reduces the chances of orders going lost.
Important Note regarding collect from shop orders: for orders that have not been collected from the shop for one month or more after notification, we may cancel your order. You will be notified that your order has been cancelled and you will be refunded for the items you have paid for.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders typically take 1-5 working days to arrive but can take up to fourteen days. If your order has not arrived in this time, please contact us with your order number and we will be happy to assist.
WHAT HAPPENS IF I'M NOT PRESENT AT THE TIME OF DELIVERY?
If you aren't present at the time of delivery, a card will be posted through your door providing details to arrange a re-delivery. If the second delivery is missed, or a re-delivery is not arranged within five days of the original delivery attempt, your order will be returned to us. If your order is returned to us, we will contact you about sending the order again. Please be aware that should you want us to send it out for delivery again, an additional delivery charge will be incurred.
If you would like the parcel to be left with a neighbour please let us know in additional information and we will inform the courier. Please note we can't do this after the order has been sent.